Process Consulting

Does your organization pride itself in putting out fires and quickly responding to customer complaints? Are you losing customers because you are not delivering what you promise, or when you promise it? Are you missing opportunities for increased margin by not getting things right the first time?

Optimize your processes and enjoy the reward of satisfied customers.

Organizations Function Through Processes. Are Yours Optimal?

Process is defined by ANSI/ISO/ASQ Q9001-2008 as “that which transforms inputs to outputs.” ISO “promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.” ISO further states: “The application of a system of processes within an organization, together with the identification and interactions of these processes and their management, can be referred to as the ‘process approach’.”

Process Structuring is the Key to the Seamless Delivery of Products and Services

Enjoy all the benefits of process structuring, such as:

Formalize best practices
Document valuable worker experience so it is not lost
Reduce turnover of good people
Empower your people to perform at a much higher level of optimal performance
Achieve buy-in from all the people executing process structuring (if they were involved in its creation)
Establish written instructions for what needs to be done and in what sequence
Create the basis of your training curriculum
Document the “purpose” portion of a position description
Eliminate costly duplication
Transcend departmental roadblocks
Document the path to satisfying customers – both internal and external
Increase the speed of product or service throughput
Create meaningful measurements and reports
Link your vision, mission, and guiding principles with the actions required to satisfy your customers
Set up the ability to do accurate cost accounting
Increase the effectiveness of every department and the entire company
Increase NET PROFIT

Contact us today to discover how Process Structuring can enhance your business and help your organization achieve and sustain success.